Keeping your SASSA SRD R370 account information up-to-date is essential, especially if you’ve recently changed your cellphone number or suspect unauthorized changes. SASSA relies on the contact information you provide to deliver important updates about your Social Relief of Distress (SRD) grant payments.
This guide explains the step-by-step process for updating your cellphone number with SASSA for both authorized and unauthorized changes.
Why Does SASSA Need Your Phone Number?
Your cellphone number is crucial for managing your SRD grant as it is linked to your application. Here’s why SASSA requires accurate contact information:
- Notification of Payment Dates: Updates on when your grant payment is due.
- Verification: Sending one-time pins (OTPs) to confirm your identity.
- Important Updates: Informing you of any changes to the application or payment process.
- Account Recovery: Allowing you to reset passwords and regain access when needed.
Failure to provide an accurate phone number could result in missed updates or delays in receiving the assistance you are entitled to.
Scenarios Requiring Phone Number Updates
There are two primary reasons you may need to update your phone number:
- Authorized Change: You’ve obtained a new phone number and need to update your records.
- Unauthorized Change: Someone altered your phone number without your permission.
The steps for updating your phone number differ slightly based on the scenario.
Steps to Update Your Phone Number (Authorized Changes)
Follow these steps to update your cellphone number with SASSA:
- Visit the Official SASSA Website
Navigate to the SRD grant page at srd.sassa.gov.za. Ensure you are accessing the official website. - Click on the Update Option
Look for the button labeled “Update Contact Information” or a similar term like “Change Contact Details.” - Verify Your Identity
Enter your 13-digit South African ID number in the designated field. Double-check to ensure accuracy. - Enter Your Current Phone Number
Input the cellphone number currently linked to your account. - Provide Your New Phone Number
Add your new number and review the details before clicking “Submit” or “Update.” - Receive Confirmation
If the update is successful, SASSA will send a confirmation message to your new phone number via SMS or email.
Reporting Unauthorized Changes
If you suspect that someone has changed your phone number without consent, follow these steps to report the issue:
- Visit the Security Concerns Page
Go to srd.sassa.gov.za/sc19/auth to report unauthorized modifications. - Enter Your ID Number
Provide your 13-digit ID number and describe the unauthorized change. - Contact SASSA Directly
Call the SASSA hotline at 0800 601 011 to report the fraudulent activity. Explain the situation and request assistance to secure your account.
Prompt reporting helps protect your account and ensures that your grant remains safe.
Key Tips for Maintaining Account Security
| Do | Don’t |
|---|---|
| Use the official SASSA website for updates. | Share personal details without verifying authenticity. |
| Contact SASSA directly for assistance. | Respond to unsolicited calls or emails asking for sensitive information. |
| Keep your cellphone number updated. | Delay reporting unauthorized changes. |
FAQs
1. How often should I update my phone number with SASSA?
You should update your phone number whenever you change it or suspect unauthorized alterations.
2. What happens if I don’t have a cellphone number?
A valid mobile number is necessary to receive updates and OTPs. Consider obtaining one to manage your SASSA account effectively.
3. Can I update my phone number in person?
Yes, you can visit your nearest SASSA office if you cannot update your information online.
4. How do I know if my phone number was changed without permission?
Log in to your SASSA account and check the contact information. If the number is unfamiliar, report it immediately.
5. How long does it take to update my phone number?
The update is usually processed quickly, and you should receive confirmation within a short period.
Keeping your contact information current ensures you remain informed about your SRD grant and can access all the support you’re entitled to without delays. If you have further questions or concerns, contact SASSA directly for assistance.
